PBX features
PBX features
A list of features a PBX might support:
Please help us explain all these functions - or add other functions!
Also, edit the descriptions and add examples of how to achieve each function in Asterisk, either system wide or per channel type depending on the function.
* Account Code: Account code for dialing calls
* Alternate Number Ring: Assign a different number to same line that rings with a different cadence
* Attendant: Main Operator extension
* Autodialer: Support multiple autodialing techniques
* Automatic Attendant
* PBX Automatic Line Selection
* Automatic Hold
* PBX Automatic Redial
* Automated directory: Automatically connect to an extension by name
* Automatic Call Distribution: ACD
* Barge-In: Allow an extension to break into a call at another extension
* Billed Calls Only: Outgoing calls must be collect or 3rd-party billed
* Boss-secretary functions: The boss'es phone and the secretary's phone are linked togheter
* PBX Busy Ring
* Call Back
* Call Center: Organizations using PBX technology
* Call Forwarding: Redirects all incoming calls towards other extension
* Call Monitoring
* Call Recording
* Call Return: ??
* Call Through: Service for savings on local interconnect charges
* Call Transfer: Hand a call off to another extension
* Call Trace: mark a call in system logs as requiring tracing or special attention
* Call Park: Place a call on hold and allow anyone to dial an extension and take the call
* Call Pickup: Take a parked call off hold
* Call Waiting: Receive a tone indicating another call is waiting for attention
* Calling ID: Identify (or block identification) of caller's phone number or phone number and name
* PBX Calling Plans
* Camp On
* Computer Telephony: technology encompassing many PBX features
* Conference Call: Allow 3 or more parties to connect together
* Consultation Hold: Allow caller to be put on hold while user calls another extension
* PBX Custom Greeting: Change announcement according to special criteria
* PBX Custom Menus: Customized option menus for an automated attendant
* Device Inventory
* PBX Direct Inward System Access: In short: DISA
* Direct Line, HOT line or Private Line Automatic Ringdown: connects directly to another extension (might be the operator) when phone is taken off hook
* Disable Call Waiting: Prevent call waiting for one call
* Do Not Disturb: In short: DND
* Extension Dialing: Dial a number on the system with only 1, 2, 3, 4 or 5 digits
* Extension Mobility: Sometimes known as extension roaming
* PBX Failure Alarm: Rings a remote alarm if the PBX fails
* Fax on Demand: Allow the user to be given a fax
* Follow Me: have calls automatically transferred elsewhere
* Forward on Busy/No Answer transfer if line is in use or doesn't answer
* Hunt Groups: transfer a busy number to another extension
* PBX Hold: Allow a call to be kept in the system when hanging up
* PBX Incoming Only: Line cannot dial out
* Incoming Queue: Place incoming calls in a wait list to be answered
* Interactive Voice Response; Automatic call answering and routing
* intercom: solves the problem of yelling to your secretary thru the wall.
* IP Telephony: VoIP calling
* Last Number Redial: dial a code to call the last (regular) number dialed
* Least Cost Routing: routes calls from fixed-to-mobile via cheaper mobile-to-mobile calls.
* Location-Based Routing: Route an incoming call dependent on where the caller is (ANI application)
* Message Waiting Indicator: MWI
* Mobility Extension (Mobex): for connecting mobile phones and other external telephony devices to the PBX.
* PBX Music on Hold: play music or a recording while the caller is on hold
* Night Answer: change where calls go if line is placed in 'night service'
* Non Supervise: Line that can answer without giving supervision allowing a non-charged call.
* PBX Outgoing Only: Line cannot receive calls
* PBX Override Line: Allow a higher-priority user to seize use of a trunk for outgoing call
* PBX Performance Measurements
* Predictive Dialing - Automatically dial numbers connecting live answers to agents
* Public Address - Similar to intercom but uses an external audio system. Example, overhead paging in a warehouse environment.
* Restricted extension: Extension cannot be dialed from outside line or some or all inside extensions
* Screen Pop
* PBX Series Completion
* PBX Seize Call: Allow an extension to take a call from another extension and disconnect the other extension
* Skill Based Routing
* SMS Server: Sending and receiving SMSs on the PC, multiple sending, sending to a closed user group..
* Softphone: Embedded PBX features in web or PC applications
* Speed Dial: ??
* Three Way Calling
* PBX Toll Restriction: Limit calls to certain numbers
* Voice Messaging: voice mail and give greeting / announcements
* Voice Broadcasting: Send recorded phone messages
* Visual Phone Dialer: Visual interface for handling, viewing and monitoring all desk phone call activity from the PC
* Voice Portal:
* Wake-up Call: Automatically send wake up calls
* Web-Based MACs
A list of features a PBX might support:
Please help us explain all these functions - or add other functions!
Also, edit the descriptions and add examples of how to achieve each function in Asterisk, either system wide or per channel type depending on the function.
* Account Code: Account code for dialing calls
* Alternate Number Ring: Assign a different number to same line that rings with a different cadence
* Attendant: Main Operator extension
* Autodialer: Support multiple autodialing techniques
* Automatic Attendant
* PBX Automatic Line Selection
* Automatic Hold
* PBX Automatic Redial
* Automated directory: Automatically connect to an extension by name
* Automatic Call Distribution: ACD
* Barge-In: Allow an extension to break into a call at another extension
* Billed Calls Only: Outgoing calls must be collect or 3rd-party billed
* Boss-secretary functions: The boss'es phone and the secretary's phone are linked togheter
* PBX Busy Ring
* Call Back
* Call Center: Organizations using PBX technology
* Call Forwarding: Redirects all incoming calls towards other extension
* Call Monitoring
* Call Recording
* Call Return: ??
* Call Through: Service for savings on local interconnect charges
* Call Transfer: Hand a call off to another extension
* Call Trace: mark a call in system logs as requiring tracing or special attention
* Call Park: Place a call on hold and allow anyone to dial an extension and take the call
* Call Pickup: Take a parked call off hold
* Call Waiting: Receive a tone indicating another call is waiting for attention
* Calling ID: Identify (or block identification) of caller's phone number or phone number and name
* PBX Calling Plans
* Camp On
* Computer Telephony: technology encompassing many PBX features
* Conference Call: Allow 3 or more parties to connect together
* Consultation Hold: Allow caller to be put on hold while user calls another extension
* PBX Custom Greeting: Change announcement according to special criteria
* PBX Custom Menus: Customized option menus for an automated attendant
* Device Inventory
* PBX Direct Inward System Access: In short: DISA
* Direct Line, HOT line or Private Line Automatic Ringdown: connects directly to another extension (might be the operator) when phone is taken off hook
* Disable Call Waiting: Prevent call waiting for one call
* Do Not Disturb: In short: DND
* Extension Dialing: Dial a number on the system with only 1, 2, 3, 4 or 5 digits
* Extension Mobility: Sometimes known as extension roaming
* PBX Failure Alarm: Rings a remote alarm if the PBX fails
* Fax on Demand: Allow the user to be given a fax
* Follow Me: have calls automatically transferred elsewhere
* Forward on Busy/No Answer transfer if line is in use or doesn't answer
* Hunt Groups: transfer a busy number to another extension
* PBX Hold: Allow a call to be kept in the system when hanging up
* PBX Incoming Only: Line cannot dial out
* Incoming Queue: Place incoming calls in a wait list to be answered
* Interactive Voice Response; Automatic call answering and routing
* intercom: solves the problem of yelling to your secretary thru the wall.
* IP Telephony: VoIP calling
* Last Number Redial: dial a code to call the last (regular) number dialed
* Least Cost Routing: routes calls from fixed-to-mobile via cheaper mobile-to-mobile calls.
* Location-Based Routing: Route an incoming call dependent on where the caller is (ANI application)
* Message Waiting Indicator: MWI
* Mobility Extension (Mobex): for connecting mobile phones and other external telephony devices to the PBX.
* PBX Music on Hold: play music or a recording while the caller is on hold
* Night Answer: change where calls go if line is placed in 'night service'
* Non Supervise: Line that can answer without giving supervision allowing a non-charged call.
* PBX Outgoing Only: Line cannot receive calls
* PBX Override Line: Allow a higher-priority user to seize use of a trunk for outgoing call
* PBX Performance Measurements
* Predictive Dialing - Automatically dial numbers connecting live answers to agents
* Public Address - Similar to intercom but uses an external audio system. Example, overhead paging in a warehouse environment.
* Restricted extension: Extension cannot be dialed from outside line or some or all inside extensions
* Screen Pop
* PBX Series Completion
* PBX Seize Call: Allow an extension to take a call from another extension and disconnect the other extension
* Skill Based Routing
* SMS Server: Sending and receiving SMSs on the PC, multiple sending, sending to a closed user group..
* Softphone: Embedded PBX features in web or PC applications
* Speed Dial: ??
* Three Way Calling
* PBX Toll Restriction: Limit calls to certain numbers
* Voice Messaging: voice mail and give greeting / announcements
* Voice Broadcasting: Send recorded phone messages
* Visual Phone Dialer: Visual interface for handling, viewing and monitoring all desk phone call activity from the PC
* Voice Portal:
* Wake-up Call: Automatically send wake up calls
* Web-Based MACs
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